You can use us the same you would any GP. We can provide medical advice, prescriptions, referrals, sick notes and blood tests (yes, really!) Obviously, there are some limitations to a video consultation and sometimes we will have to advise you to see a doctor in person.

What if I need to see a doctor face to face after my video appointment?

Easy! We’ll book you into the clinic that suits you, at a time that suits you. We can usually arrange for you to see the same GP too.

Will I have to pay for a follow up face to face appointment?

Yes, but we’ll throw in a discount for any face to face follow up that is a direct result of a video appointment, as recommended by your doctor.

How much does it cost?

A 15-minute video appointment costs £95. Additional costs will be charged for prescriptions, referrals, sick notes and blood tests.

What if the video doesn’t work?

We recommend you test your device is compatible before the consultation, but if you have followed our recommendations and there’s a problem during the consultation then we’ll refund you the cost.

As well as offering medical advice, we also provide everything else your normal GP would.

I need a prescription

No problem! There is a fee of £15 for prescriptions. We share it with you on our patient portal. We can also post out scripts for an extra £15 admin fee.

I need a referral/letter

Private referrals and letters are shared via the patient portal for you to download so you can access the next stage of treatment with little or no wait. There is a fee of £15 for referrals or letters.

I need a sick note

Been under the weather? We’re here to help. If appropriate, our GPs can write you a sick note and share it via the patient portal. There is a fee of £30 for sick notes.

Where do I get my documents?

Invoices, referral letters, sick notes, blood results or any documents your doctor wants to share with you, will be sent through an encrypted link that only you can access.

I also need a blood test, can you help?

You can either come to our clinic in Canary Wharf from Monday to Friday or we can arrange for you to do a walk-in blood test at our laboratory ( The Doctors Laboratory ) in central London, or alternatively arrange for a nurse to do a home visit ( this incurs an extra charge) For some blood tests we can send a finger prick sample to your address.

How much does it cost?

The doctor will talk you through the different options and costs of investigations if needed.

Our GPs provide care for all the family and have years of experience treating children of all ages.

My child is under 16

We see children under 16 but we are legally unable to provide medical advice to under 16s without parental supervision. The appointment must be booked using the parent or guardian’s details. The child must also be accompanied by a parent or guardian with a valid form of photo ID during the consultation.

What about over 16s?

For children over 16, the parent or guardian must book the appointment using their details and provide photographic ID to confirm they have given permission for the child to consult with the doctor. After this the child can continue the consultation without the parent or guardian present.

My video isn’t displaying

This is a new product for us which means we’re still ironing out some kinks! At the beginning of the video consultation when you see a blank screen, this is just while we wait for the doctor to connect.

Gmail App

At the moment the booking link will not work if you open it directly within the Gmail app. Please copy and paste the link into your browser and then it will work like a dream. We are working hard to fix this!

Using an iPhone?

Please make sure you have the latest operating systems offered for your phone.

It still isn’t working

Please check your internet bandwidth and your 4G connection. Please also note that this does not work on internet explorer.

If we’re having technical issues on our side we will offer you a full refund!

I can’t hear you

Make sure your microphone is switched on. Please note that different operating systems and programmes have different symbols for microphones being on or off.

Need to cancel? It happens!

If you cancel your video consultation 24 hours before it starts, then you benefit from a full refund.

If you cancel your video consultation within the 24-hour period before it starts, then you will be liable to pay the cost of the consultation as per our T&Cs.

If you want to reschedule call us on 0203 197 9100.